Policy No. 485 — Buckeye Rural Electric Cooperative, Inc.

DISPUTE RESOLUTION PROCEDURE

I. Objective:

To establish a policy for resolving disputes between Buckeye Rural Electric Cooperative and individuals arising from provision of electric service or related business activities.

II. Procedure:

It is the practice of Buckeye Rural Electric Cooperative to work closely with individuals to resolve any dispute or complaint. BREC is required to follow specific rules, regulations, and policies administered by the Board of Trustees, in addition to state and federal regulations. Copies of these policies are on file in the cooperative’s office. Every effort shall be made by cooperative employees in all departments to assist in resolving issues. However, if resolution cannot be concluded, the following steps may be taken:

A. Contact the Vice President of Member Services or Vice President of Administrative Services to discuss the unresolved issue. These management staff members will make every effort to investigate and resolve the issue, if possible, under the cooperative’s rules and regulations, bylaws, general policies and practices, and appropriate state and federal regulations.

B. If management staff is unable to resolve the issue to the individual’s satisfaction, the individual may request a meeting with the Executive Vice President and General Manager of the cooperative, who will also make every effort to resolve the issue.

C. If the issue remains unresolved, the individual may request to appear before the BREC Board of Trustees at a regularly scheduled board meeting, upon the following conditions: The individual must submit a written request to the Executive Vice President and General Manager at least 15 days prior to the meeting; state the business to be discussed; and list the names and addresses of persons planning to attend, limited to five individuals.

D. After such appeals, the Board of Trustees shall consider the information presented and render a decision.